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connectedDesktop Total Care for Your Desktops

The average small business spends 6.4% of its revenue on technology. That may not surprise you, but did you know 80% of the cost comes after the initial purchase?

Clearly, acquiring new technology isn’t nearly as expensive as keeping it performing well. Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability? Our remote-monitoring tools, back-office services, and software options provide cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect.

Complete Care for Your Desktops and Notebooks

Our preventive maintenance service for desktops continually monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spy-ware issues or installing patches, we handle it all — in the background while your employees remain productive.

Desktop Operating Systems

  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • OS X 10.6 Snow Leopard
  • OS X 10.7 Lion
  • OS X 10.8 Mountain Lion
  • OS X 10.9 Mavericks

Browsers

  • Internet Explorer 7 and above
  • Mozilla Firefox
  • Google Chrome
  • Safari

Office Suites

  • Microsoft Office 2003
  • Microsoft Office 2007
  • Microsoft Office 2010
  • Microsoft Office 2013

Email Clients

  • Outlook XP/2003/2007/2010/2013
  • Windows Mail App
  • Office 365
  • Google Apps

Thin Client and Virtual Desktop Interface (VDI) Support

  • Citrix
  • Microsoft Terminal Server

All Plans Include:

  • Maintaining a 24/7 watch over the IT environment (network servers, desktops, mobile devices, etc.)
  • Secure access to your servers or desktops from anywhere
  • Identification and analysis of server “events” for potential problems
  • Remediation of processes or services that fail
  • Monitoring of servers and ensuring security patches and anti-virus protocols are up to date
  • Ensuring that data is backed completely
  • Installing patches and implementing service packs
  • Managing and securing mobile devices (smartphones, tablets)
  • Desktops: Anti-virus and Anti-Malware software included