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connectedExperts LLC

IT Services Intern

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This internship offers practical work experience, an introduction to Windows desktop support and an opportunity to gain experience with the technical operations of a small business. This internship will involve challenging opportunities.
Job Code: Intern
Posted On: Tuesday, 29th September 2015
Department: Consulting Services
Location: Cleveland, Ohio
7055 Engle Road, Suite 402, Cleveland, Ohio 44130
Job Type:
Education: High School
Duration: 6 Months
Travel: Local

Job Description:

The IT Support Internship will provide direct technical assistance and support to our client for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to client staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

Preferred Skills:

  • Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.
  • Must be available to work a minimum of 8-16 hours per week.
  • Must be available and willing to commit at least six (6) months initially for an internship.
  • Must be pursuing an undergraduate or graduate level degree in a business, communications or computer related field
  • A basic understanding of computer network cabling and network file and print services
  • A GPA of 3.0 or above.
  • Must be able to lift 25 pounds.
  • Ability to prioritize tasks and efficiently manage time.
  • Ability to exercise good judgment and effectiveness in working with a highperforming team
  • Strong oral and written communications skills
  • Ability to respond effectively to inquiries or complaints.
  • Ability to develop, maintain, and promote strong internal and external relationships
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to maintain professional (business casual) dress and grooming.
  • Ability to furnish documentation proving your eligibility to work in the United States
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